REFUND POLICY

Custom & personalized orders

Because each hat is made to order with custom embroidery, Ever After Hat Co., LLC is unable to accept returns or exchanges on personalized items unless the product arrives damaged, defective, or materially different from what was confirmed in your order.

Damaged or incorrect items

If your order arrives damaged or contains an error on our part, please contact us within 7 days of delivery at hello@everafterhatco.com with the following:

• Your order number

• A clear photo of the item and the issue

• A brief description of the problem

We will review your claim and, at our discretion, offer a replacement, store credit, or refund.

We do not accept returns on:

• Custom or personalized embroidered products

• Items that have been worn, washed, or altered

• Items returned without prior authorization

• Return shipping

If a return is approved, we will provide instructions. Return shipping costs are the customer's responsibility unless the return is due to our error.

Refunds

Approved refunds will be issued to the original payment method within 5-10 business days of our receiving and inspecting the returned item. We will notify you by email once the refund is processed.